Technological Advancements Of Order Fulfillment With The Utilization Of Business Process Management: A Business Practicum Of Lowe’s Companies, Inc.

This thesis reflects the evolution of order fulfillment at Lowe’s Companies, Inc. with the aid of business process management from an intern’s perspective. In retail, the process of order fulfillment changes almost daily, which makes it very difficult to keep information systems that manage these operations up to date. However, until the recent CEO of Lowe’s Companies, Inc. was brought in, the company had failed to update its technological systems for order fulfillment in an effective way. The study presents managerial insights into the technological advancements being implemented at Lowe’s Companies, Inc., with an emphasis on the new order management system (OMS) that they are creating to support their order fulfillment. Further, recommendations are given for ways the company can continue to succeed.