Creating a User Centered Environment. What DO Our Patrons Want?

TLA 2009 Conference Program Abstract: Libraries have often been criticized for making policies that are library-centric. How can we reach out to patrons to provide services and create the policies that they need and not just what we want.    Jennings, Susan L. (2009). "Creating a User Centered Environment. What DO Our Patrons Want?" Tennessee Libraries 59, no. 2. Presentation at the Tennessee Library Association Conference. Version of record: http://www.tnla.org/displaycommon.cfm?an=1&subarticlenbr=301